Every Saturday morning, Aaron sets out to deliver over 200 reusable bottles that have been refilled for customers, and collects the bottles they have emptied. “I think we’ve currently got around 1,200 bottles in circulation, and we deliver about 200 bottles out every week”.
When customers place a first order, they pay a deposit for the first set of bottles they receive, and from there it’s just like the old-style milkman system. You place your next order, and pop your used bottles on the doorstep on the day of the delivery for Aaron to collect when he drops off the new delivery. Aaron and Fanni wash and sterilise every used bottle, refill, and they go out to other customers.
Products include laundry liquid and powder, washing up liquid, household cleaner, shampoo, conditioner, soap, toothpaste, deodorant, and even ‘Cheeky Panda’ natural bamboo toilet roll and kitchen roll! Every product has been selected for its eco-credentials, and M20 Refills work with brands like Suma, Faith in Nature and other independent suppliers.
Aaron says that he and Fanni are far from perfect, but that they both try hard to be environmentally conscious. “We both hated the amount of plastic packaging, a lot of which wasn’t recyclable, that we’d come home from the shops with, and we felt the need to do something. I guess you could say this is a labour of love”.